Paytm — Travel & Trains

Flights, hotels, and IRCTC train booking inside Paytm — search, booking, and ticket management at super-app scale.

Context

Led design for Paytm Travel and Trains — high-volume booking verticals with complex itineraries, IRCTC constraints, and clear status from search through post-purchase.

Process

• Structured search and results for flights, hotels, and train routes
• Designed booking funnels with progressive disclosure for complex trips
• Built train flows for PNR, seat selection, waitlist, and refunds
• Aligned patterns with the Paytm design system across commerce verticals