Loop Health — Care Journey

Healthcare products are inherently multi-step — referrals, tests, follow-ups, prescriptions. Care Journey makes that complexity legible for members who just want to know what happens next.

The problem

Members would complete one step in their care plan and lose track of what came after. Support tickets and drop-off both pointed to the same issue: the app showed tasks, not a journey.

Approach

Care Journey reframes care as a pathway with visible progress — where you are, what's done, what's next, and who to contact if something stalls.

Progressive disclosure — the full pathway exists, but the default view shows only the current and upcoming steps. Past steps collapse into a timeline you can expand when needed.

SwiftUI prototyping — I prototyped state transitions and scroll behavior in SwiftUI to get the hierarchy right before handoff. Healthcare UI needs to feel calm; getting spacing and motion right on device was faster than debating in static mocks.

Cross-functional alignment — clinical ops, support, and engineering each had different mental models of a "journey." The design became the shared artifact that reconciled them.

Tools

SwiftUI — interaction prototyping Figma — journey mapping and component design Loop Health design system — consistent patterns across surfaces